Assessed & Certified ISO 9001
Product Code:Assessed & Certified ISO 9001
ESP are pleased to announce that we have this month been assessed and certified ISO 9001:2015. The team are pleased to receive this recognition of the quality of the ESP systems.
As part of the process customers were asked to provide Customer satisfaction scores. On all disciplines we received over 9 out of 10. It is our intention to build on this recent certification and improve the service and support we deliver to our clients.
From Mont Ventoux to London
Product Code:From Mont Ventoux to London
Having successfully cycled and defeated Mont Ventoux in France, our Sales Manager Tony Houben, has been rewarded by being promoted to driving our London Bus.
Passengers and clients both enjoy and benefit from our daily trips into London and have been treated to an ESP London Tour with Tony at the wheel and Gerry highlighting points of interest.
When the guys return from their Summer jobs they will be readily available to assist with daily delivery requirements into London & the home counties.
Recent points of interest include the new Tottenham Ground and The Trocadero London.
ESP TREATED SECTIONS
Product Code:ESP TREATED SECTIONS
For residential, industrial and commercial use, the ESP Treated sections are ideal for use in wet areas, such as swimming pools through to providing an external Soffit Solution for both partially exposed (such as underpasses) to totally exposed areas.
Our ESP treated sections provide the perfect solution for dry lining environments that are exposed to moisture.
All sections are treated metal components coated to achieve a C3 and C5 class for corrosion resistance, thereby making them suitable for indoor areas with high humidity.
Tony Peaks at Mont Ventoux
Product Code:Tony Peaks at Mont Ventoux
So Mont Ventoux has been conquered again by our man Tony for a third time. Tony averaged over 12 mph, climbing for over 5 hours and 65 miles with a top speed of 48 mph and personal bests on 80 stages from last time.
Tony only gets younger, fitter and faster. He is now aiming for personal bests at the ESP office! Anyone interested in joining Tony in an ESP UK team event next year please let us know.
Wo(Man) v Computer
Product Code:Wo(Man) v Computer
Artificial intelligence can now win a game, recognise your face, even get you fit. But is it always the answer?
Having held senior commercial roles within hospitality for the past 20 years I recently found myself consulting and thrown in at the deep end at European Steel Profiles, a leading drywall manufacturer in West London.
My initial brief had been to drive the marketing, communication channels and introduce a new ESP web site. It appears that many of ESP’s clients had simply lost contact over the past years since the team launched the company in 2015.
My first impression was that manufacturing drywall steel sections was about holding the right raw materials and balance of stock, being based in a great location, introducing good systems and smart logistics and that the interaction that I had enjoyed in the consumer sector would not play a part.
Computers and systems would drive the business!
How wrong was I? It quickly became apparent that here was a sector that totally relied on customer service, great banter with clients, interaction and trust, and delivering more than detailed in the Terms & Conditions. It is about being flexible, going out of your way and performing in a manner that a computer just can’t!
It is refreshing that here is a business that truly puts the customer first and has built its success on the team that it has employed and the understanding that team has with its clients.
Phone conversations are as much about sport, current topics and week end activities…indeed only this Monday morning a customer said “only 4 days till the week-end!”…………..who needs social media to bring a smile to you?
I am not advocating that we throw the computers out of the window quite yet, but it has been a lesson to me that in this demanding sector the art of conversation and interaction remains paramount.
The key to our success?
Product Code:The key to our success?
The key to our success? Well, there’s no doubt that our sleek production times and next day London deliveries have something to do with the recent increase in demand!
Proud of our man
Product Code:Proud of our man
Proud of our man………..nearly another perfect day for Tony…. Sunday 3rd June competing in the Tour of Cambridgeshire 2018! with the opportunity to qualify for the UCI World Amateur Road Championship. It is held over a long 80 mile route on what was a humid day and he missed out by only 2 minutes. However he managed to tackle the Tour at just over 4 hours.
Looks like he’ll be back to work then……..”hurting”! Watch this space as he now prepares for the challenge of the year, Mont Ventoux!!